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Sophos Connect - slow and freezing connections for SMB and RDP

I'm using Sophos XG 4500 v19 and we have noticed that connections to SMB servers when using Sophos connect remote access with default IPSEC profile are slow and unresponsive.

DoS protection is off  and we are not using traffic shaping.

Any Ideas ?

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  • I have the the issue on xgs 4500 but not on xg 550 both running the latest v19 firmware and the same remote access config, site to site ipsec is OK, just vpn clients via sophos connect have smb issues and mac clients have issues with rdp and smb over vpn.