Thread Info
  • State Suggested Answer
  • Locked Locked
  • Replies 1 reply
  • Answers 1 answer
  • Subscribers 37 subscribers
  • Views 1009 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos Heartbeat - License expired (I'm an XG Home User) - Just moved to Sophos Central

Sophos User5937

Hello

I recently (today) activated the Sophos Central management of my home computer based firewall.  Oddly - now I happen to notice that the heartbeat feature is no longer available to me. (Says license expired for the Intercept X. 

Perhaps I'm missing something obvious (which is usually the case of me and Sophos) but curious if this matters. 

Additionally I am concerned that these four icons used to be green in the Control Center.  Services is orange with the Enhanced App Control and Heartbeat now showing orange. 

Likely I need a separate post as well - while I use two WAN connections and my higher speed connection works great, Sophos now says it is down (RED).  (Just odd).

Primarily interested in understanding what happened to the heartbeat feature.

Thanks

Chris



This thread was automatically locked due to age.
  • 0

    Hello there,

    Thank you for contacting the Sophos Community.

    That is because most likely you don't have a valid Intercept X license, (this isn’t part of the free license of the XG) so when you register the Firewall to Central, it checks for the license; since it doesn't see a valid one, then the service stops (what you see in the Contro Center of the Sophos Firewall) and you see the red icon. 

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
Unfiltered HTML