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Customize Quarantine Digest -> Release link : Customize Link and redirekt to the User Portal

juergenb52

Hello,

since Sophos changed the behavior of the Quarantine Digest, in every new major release (17.0,17.5,18.0,18.5),
the release link redirects to a static webpage complaining that the user should visit the user portal.

Can this be changed, so that the Releae link redirects the user directly to the User Portal?!

I get some request from my users (once a week or so) what to do and why sophos can´t fix this..

What is the use of this Option (Reference-Userportal-IP)?



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  • 0 in reply to LuCar Toni

    never ever we change to central services from sophos.

    the support from sophos is terrible and changes like these also make us very doubtful whether sophos even wants to work for its on-primes customers anymore.
    we will look around for another product after the current license expires.
    It can not go on like this.
    So far, XG has been the purest disappointment and causes far too much trouble, mainly because Sophos is so infinitely stubborn and no longer responds to customer demands and wishes at all, but only provides such illogical and, above all, security-critical functions.
    yeah where are we?

  • 0 in reply to Sebastian Richter1

    My recommendation would be to look into next generation Cloud Email Security solutions. If you are still working with Exchange on premise, i would recommend to work with a cloud solution like Microsoft Exchange Online. See Proxyshell, Hafnium etc. 

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