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XG is contacting whatfix.com when I change firewall rules

I noticed that when using the GUI, and do some changes to rules or policies, that in bottom left corner of my browser there is "waiting for whatfix.com".

So it seems the XG is sending information to that website. Why is it doing this? What data is transferred? And how can I disable that?

Running Browser Inspections this is shown:

Even Javascript is downloaded! Why?

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EdmundSackbauer over 2 years ago in reply to Wayne Folta +5

"But the XG is not in contact with the server, your web browser is." That is true, however the problem is that I am logged in as admin with my browser. There is javascript downloaded from an external URL…

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0 core_memory over 2 years ago

usersnap.com seems to be the same.
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0 LHerzog over 2 years ago in reply to core_memory

Thanks for noting this here.

Can confirm this.

https://widget.usersnap.com
https://cdn.whatfix.com

Are contacted while working on the XG Web GUI. Also both services track your XG with a GUID.
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0 LHerzog over 2 years ago in reply to LHerzog

Case ID: 04818805

I was thinking about this feature also to be "in-line with industry best-practices" like mentioned in an announcement about a CLI change coming in SFOS 19?
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0 LHerzog over 2 years ago in reply to LHerzog

final answer from Support to my question about a possibility to toggle this Sophos assistant thing on or off was:

"there is a signature available in application filter for whatsfix and usersnap. You can block this from there making application filter policy or rule" "that this is the only secure, convenient and effective way to achieve it."

If you want them to build this feature, more support cases would be needed, I guess.
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0 LHerzog over 2 years ago in reply to LHerzog

maybe this is an unintended "fix": Therer is no Sophos Assistant Sidebar if you Login with German language.

I posted a new feature request/idea. Vote it if you like.
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0 Peter-Paul Gras over 2 years ago in reply to LHerzog

As I said above, adding whatfix to a TLS/SSL block rule disables all access.
After logout/log in to the Webadmin the Sophos Assistant sidebar does not show up anymore.

SFVH (SFOS 20.0.0 GA-Build222) - Last (re)boot on November 6th 2023

Asus H410i-plus - Pentium 6605 Gold - 250GB M.2 PCIe NVMe SSD - 8GB - 3 ports

[If any of my posts are helpful to you please use the 'Verify Answer' link]
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0 Peter-Paul Gras over 2 years ago in reply to LHerzog

As I said above, adding whatfix to a TLS/SSL block rule disables all access.
After logout/log in to the Webadmin the Sophos Assistant sidebar does not show up anymore.

SFVH (SFOS 20.0.0 GA-Build222) - Last (re)boot on November 6th 2023

Asus H410i-plus - Pentium 6605 Gold - 250GB M.2 PCIe NVMe SSD - 8GB - 3 ports

[If any of my posts are helpful to you please use the 'Verify Answer' link]
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