Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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XG is contacting whatfix.com when I change firewall rules

EdmundSackbauer

I noticed that when using the GUI, and do some changes to rules or policies, that in bottom left corner of my browser there is "waiting for whatfix.com".

So it seems the XG is sending information to that website. Why is it doing this? What data is transferred? And how can I disable that?

Running Browser Inspections this is shown:

<script type="text/javascript" charset="utf-8" integrity="sha384-Ri1cUxmQGTk6k9rHS1TVx4oxxxxxxxxxxxxxxxxxxxxxp5yiG53soWAwGA4pxnnd" crossorigin="anonymous" src="">cdn.whatfix.com/.../script>

Even Javascript is downloaded! Why?



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  • 0 in reply to LHerzog

    final answer from Support to my question about a possibility to toggle this Sophos assistant thing on or off was:

    "there is a signature available in application filter for whatsfix and usersnap. You can block this from there making application filter policy or rule" "that this is the only secure, convenient and effective way to achieve it."

    If you want them to build this feature, more support cases would be needed, I guess.

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