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Sophos XG for VMware: Unable to register he serial number even if the FW can ping www.sophos.com

Rene Herud over 2 years ago

Hello everybody,

I am new in the Sophos world.

For practising I installed Sophos XG for VMware 18.5.1 on my VMware Worstation 15.1.

When I access the Sophos XG from a virtual PC using https://<ip address>:4444 the basic

setup procedure starts. I copy&paste the the serial number into the field 'I have an existing serial number'

and click <continue>. After some seconds I get the browser message:

We can’t connect to the server at www.sophos.com.

I can ping www.sophos.com from the Sophos XG command line without problems.

What can I do to get the registration of the serial number working?

Every hint is welcome.

Thanks a lot!

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Parents

0 emmosophos over 2 years ago

Hello Rene,

Thank you for contacting the Sophos Community.

Is this for a paid license or a home license?

I would SSH into the XG and check the /log/licensing.log, it should provide some clue as to what might be happening.

The suggestion from rfcat, about if this is the border router is that sometimes the upstream device might break the communication for SSL/TLS.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
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0 emmosophos over 2 years ago

Hello Rene,

Thank you for contacting the Sophos Community.

Is this for a paid license or a home license?

I would SSH into the XG and check the /log/licensing.log, it should provide some clue as to what might be happening.

The suggestion from rfcat, about if this is the border router is that sometimes the upstream device might break the communication for SSL/TLS.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up 0 Vote Down

Cancel

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0 Rene Herud over 2 years ago in reply to emmosophos

Hi Emmanuel,

thanks for your reply!

I have a home license running on VMware Workstation 15.1 istalled for training

with Sophos because I should help our Sophos customers. My employer SWS is

a Sophos partner ...

The registration of the serial number I got from Sophos by eMail

failed again after re-installation of the firewall I gathered the licensing.log of my

registration attempts of this evening (see below).

Looks like a licensing issue but date & time are ok.

The router between Sophos XG and the Internet is a FritzBox 7590 and the

IP-address of the Sophos' WAN port is configured as 'exposed host' so it

is completely unprotected and can be seen outside.

When I click in the GUI "How-to guides" I got also the browser message

that the page cannot be reached even if I can ping www.sophos.com from

the Sophos XG.

What can be done to get this working?

Thanks a lot!

Bye

Rene

Sophos Firewall                                                                 
===============                                                                 
(C) Copyright 2000-2021 Sophos Limited and others. All rights reserved.         
Sophos is a registered trademark of Sophos Limited and Sophos Group.            
All other product and company names mentioned are trademarks or registered      
trademarks of their respective owners.                                          
                                                                                
For End User License Agreement - http://www.sophos.com/en-us/legal/sophos-end-us
er-license-agreement.aspx                                                       
                                                                                
NOTE: If not explicitly approved by Sophos support, any modifications           
      done through this option will void your support.                          
                                                                                
                                                                                
SF01V_SO01_SFOS 18.5.1 MR-1-Build326# more /log/licensing.log                   
INFO      Nov 30 19:55:00 [4153292352]: --requestType = 1                       
INFO      Nov 30 19:55:00 [4153292352]: --serial = C01001939QCXT6E              
INFO      Nov 30 19:55:00 [4153292352]: --deviceid = 130e4e93-9a90-4daa-93d0-fcb
6aa6cd057                                                                       
INFO      Nov 30 19:55:00 [4153292352]: --model = SF01V                         
INFO      Nov 30 19:55:00 [4153292352]: --vendor = SO01                         
INFO      Nov 30 19:55:00 [4153292352]: --upgradedFrom = 0                      
INFO      Nov 30 19:55:00 [4153292352]: --fwversion = 18.5.1.326                
INFO      Nov 30 19:55:00 [4153292352]: --cert = /_conf/certificate/licensing/mf
gr_vendor_SO.pem                                                                
INFO      Nov 30 19:55:00 [4153292352]: --token = Token-Id:SO-D5C052A8          
INFO      Nov 30 19:55:00 [4153292352]: --key = /_conf/certificate/licensing/mfg
r_vendor_SO.key                                                                 
INFO      Nov 30 19:55:00 [4153292352]: URL : https://eu-prod-utm.soa.sophos.com
/api/device/1/applianceactivation                                               
INFO      Nov 30 19:55:00 [4153292352]: request : { "serialNumber": "C01001939QC
XT6E", "deviceId": "130e4e93-9a90-4daa-93d0-fcb6aa6cd057", "model": "SF01V", "de
viceFirmwareVersion": "18.5.1.326", "vendorCode": "SO01" }                      
INFO      Nov 30 19:55:00 [4153292352]: response : {"trackingId":"f627e8da-21b3-
4466-a4eb-9e298d2e96fc","statusCode":200,"errorCode":"ITSERVICELAYER_SUCCESS","m
essage":"Activation successful.","data":{"serialNumber":"C01001939QCXT6E","devic
eId":"130e4e93-9a90-4daa-93d0-fcb6aa6cd057","model":"SF01V"}}                   
INFO      Nov 30 19:55:00 [4153292352]: Activation Successfull...:)             
####################################################                            
generate certificate signing request (CSR)  Tue Nov 30 19:55:02 GMT 2021        
                                                                                
                                                                                
Tue Nov 30 19:55:03 GMT 2021 certificate signing request generated with status :
: 0                                                                             
                                                                                
                                                                                
####################################################                            
INFO      Nov 30 19:55:03 [4153325120]: --requestType = 4                       
INFO      Nov 30 19:55:03 [4153325120]: --serial = C01001939QCXT6E              
INFO      Nov 30 19:55:03 [4153325120]: --deviceid = 130e4e93-9a90-4daa-93d0-fcb
6aa6cd057                                                                       
INFO      Nov 30 19:55:03 [4153325120]: --cert = /_conf/certificate/licensing/mf
gr_vendor_SO.pem                                                                
INFO      Nov 30 19:55:03 [4153325120]: --key = /_conf/certificate/licensing/mfg
r_vendor_SO.key                                                                 
INFO      Nov 30 19:55:03 [4153325120]: URL : https://eu-prod-csr.soa.sophos.com
/api/certificate/1/signing                                                      
INFO      Nov 30 19:55:03 [4153325120]: certificate_signing_request() : request 
: { "serialNumber":"C01001939QCXT6E", "deviceId":"130e4e93-9a90-4daa-93d0-fcb6aa
6cd057", "certificateSigningRequest":"-----BEGIN CERTIFICATE REQUEST-----       
MIIDIjCCAgoCAQAwgZcxCzAJBgNVBAYTAkdCMRQwEgYDVQQIDAtPeGZvcmRzaGly                
ZTERMA8GA1UEBwwIQWJpbmdkb24xFDASBgNVBAoMC1NvcGhvcyBMdGQuMQwwCgYD                
VQQLDANOU0cxGzAZBgNVBAMMElNGX0MwMTAwMTkzOVFDWFQ2RTEeMBwGCSqGSIb3                
DQEJARYPaW5mb0Bzb3Bob3MuY29tMIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIB                
CgKCAQEAqifPkxwO3dBGtxU4cMIEItAAPsSS/6Omf3x0W3F0l2MvYBCXjRnUVNKw                
DAkHODg0B/iWk8cyS6qIlg7GSr9wiQ7WCRjwPeFZEjkMoSLCnCyDdrA/HQOUWlad                
HKVfuugPallKp4UFAj4qmDNlKq90UcdGmP+CrS+FwCKqWAVike3q2bKkVyq+OXO0                
Biq6CM8XAWyE70DIz1nGBjfmXr2Kv0bjVMZSBrj9NDbQsRyfmevzS2c8pGWkGWUn                
qwhiZWuG4YoTtJVk6flB5G5xkg8R3bfJh5J/1uN09CMup8V7tRf8S6RW6SI7uLRW                
/qwsBRWe5Xwmv8UurQM4Ewf5/IHtbwIDAQABoEUwGgYJKoZIhvcNAQkCMQ0MC1Nv                
cGhvcyBMdGQuMCcGCSqGSIb3DQEJDjEaMBgwCQYDVR0TBAIwADALBgNVHQ8EBAMC                
BeAwDQYJKoZIhvcNAQELBQADggEBAJoyK6M5FphR7OwSGKTuB4cSQJF2U48LCOU6                
QJp6XQFYGGyuHTUGmNEkctdvn1T5GgMcyRi2TQnKvfpPWGXOt0DmeFEvzMmTaFY6                
st8N6hDTHhKwSZTDCWtY9FnZuj97+bpnDsQAGegHPmFpoVAR5DehltO9puefHJ0w                
7OjFe+kVE0KcwgaTB0cGXWOUiZ6dlVNVNYzZefrenYEgrroLAIQgvuhvzdPPRNLM                
sJXSZCCT0d2B0Oen4JRQq8qrsLE1ie8zf+bGlLXUVs0xlT+bmU0YHg3MvBxk0Iuu                
nMc3i6cpKeOBFrmvvQLyd24a1zkWa9pO/og+3ezcnvdIaNeEcGs=                            
-----END CERTIFICATE REQUEST-----                                               
"}                                                                              
INFO      Nov 30 19:55:03 [4153325120]: certificate_signing_request() : response
 : {"errorCode":"ITSERVICELAYER_PROVIDER_REQUEST_ERROR","message":"Device must b
e activated and registered","statusCode":400,"trackingId":"9812df4d-a903-4bea-88
43-47d77a03d443"}                                                               
                                                                                
ERROR     Nov 30 19:55:03 [4153325120]: Certificate signing Failed : Device must
 be activated and registered...:(                                               
ERROR     Nov 30 19:55:03 [4153325120]: certificate signing request() : parsing 
failed...                                                                       
INFO      Nov 30 20:06:20 [4154005056]: --requestType = 2                       
INFO      Nov 30 20:06:20 [4154005056]: --lastCheckCode = 00000000-0000-0000-000
0-000000000000                                                                  
INFO      Nov 30 20:06:20 [4154005056]: --cert = /content/licensing/lic_csr.pem 
INFO      Nov 30 20:06:20 [4154005056]: --token = Token-Id:C01001939QCXT6E      
INFO      Nov 30 20:06:20 [4154005056]: --key = /content/licensing/lic_csr.key  
INFO      Nov 30 20:06:20 [4154005056]: URL : https://eu-prod-utm.soa.sophos.com
/api/device/2/license                                                           
INFO      Nov 30 20:06:28 [4154005056]: response : {"errorCode":"ITSERVICELAYER_
CLIENT_AUTHENTICATION_ERROR","message":"Authentication failed","statusCode":403,
"trackingId":"15095ebb-31d2-4b25-807b-ed487817b88e"}                            
ERROR     Nov 30 20:06:28 [4154005056]: license_check failed : Authentication fa
iled                                                                            
ERROR     Nov 30 20:06:28 [4154005056]: licensing_do_licensecheck() :parsing res
ponse failed...                                                                 
####################################################                            
generate certificate signing request (CSR)  Tue Nov 30 20:06:28 CET 2021        
                                                                                
                                                                                
Tue Nov 30 20:06:30 CET 2021 certificate signing request generated with status :
: 0                                                                             
                                                                                
                                                                                
####################################################                            
INFO      Nov 30 20:06:30 [4153865792]: --requestType = 4                       
INFO      Nov 30 20:06:30 [4153865792]: --serial = C01001939QCXT6E              
INFO      Nov 30 20:06:30 [4153865792]: --deviceid = 130e4e93-9a90-4daa-93d0-fcb
6aa6cd057                                                                       
INFO      Nov 30 20:06:30 [4153865792]: --cert = /_conf/certificate/licensing/mf
gr_vendor_SO.pem                                                                
INFO      Nov 30 20:06:30 [4153865792]: --key = /_conf/certificate/licensing/mfg
r_vendor_SO.key                                                                 
INFO      Nov 30 20:06:30 [4153865792]: URL : https://eu-prod-csr.soa.sophos.com
/api/certificate/1/signing                                                      
INFO      Nov 30 20:06:30 [4153865792]: certificate_signing_request() : request 
: { "serialNumber":"C01001939QCXT6E", "deviceId":"130e4e93-9a90-4daa-93d0-fcb6aa
6cd057", "certificateSigningRequest":"-----BEGIN CERTIFICATE REQUEST-----       
MIIDIjCCAgoCAQAwgZcxCzAJBgNVBAYTAkdCMRQwEgYDVQQIDAtPeGZvcmRzaGly                
ZTERMA8GA1UEBwwIQWJpbmdkb24xFDASBgNVBAoMC1NvcGhvcyBMdGQuMQwwCgYD                
VQQLDANOU0cxGzAZBgNVBAMMElNGX0MwMTAwMTkzOVFDWFQ2RTEeMBwGCSqGSIb3                
DQEJARYPaW5mb0Bzb3Bob3MuY29tMIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIB                
CgKCAQEAyu5eQWrzY7aq7/DdVR01KKPNSTPaZBUGdUhG6FPty7BjpDP/Alm54Ns0                
12Jb9aWZVpXMoGgLmydowZr1AHQXxyV+7WZZ2vhMaOuQ3RMgYmcd/YkZpT5FI+F6                
GxdiM0tyXzFqF4V7C+gHEfWjwno2bZqel6x8QxxKH/dxc5F6e208AmKMJO6/kh+S                
QO9gDXBG9fMYmMbr0ewoi91WzYnwuFWGNv9Wxp4pOUpAoSXGG13kmTZdZiHhDPGS                
vh5/A6mYr090315fkGs7dJBRDjETQaNFC7AL2xtqVaV8UIRzBbUpoXxC/II7sUt8                
bqnNCv9GvIOMdRyWzYea0YOcomsiEQIDAQABoEUwGgYJKoZIhvcNAQkCMQ0MC1Nv                
cGhvcyBMdGQuMCcGCSqGSIb3DQEJDjEaMBgwCQYDVR0TBAIwADALBgNVHQ8EBAMC                
BeAwDQYJKoZIhvcNAQELBQADggEBAAT3crSAl3pWgWTIPaxSWn7N3pz5x2B3H1YJ                
27xcFNk/oU2NeaLFriejnSmN5mqk3O79DtyxN58CNi+pWqJkyzDvvu/npO03e+0y                
8oBrUD5aV122xwertpwYdyBnQ20NRK8STu1DY3751PphxoHG1redPmH60qP1naIW                
WvHpBhXIth5j0z0ebcj5KiC8YZeH1E6BxOwr7uQHlgBrxQevQj+/p7B4rEmxHNpM                
1XKy+Dy4ytpSENlVl0nwcPSScSUJe4EK5AwA0Bnrf/TLoDF2Bs7Z5lfkijx/i25w                
25p9ziglD6KF/qEuH6rxlTLiiE+cSHbZ5yF+m+/b5NcTQfAoILs=                            
-----END CERTIFICATE REQUEST-----                                               
"}                                                                              
INFO      Nov 30 20:06:30 [4153865792]: certificate_signing_request() : response
 : {"errorCode":"ITSERVICELAYER_PROVIDER_REQUEST_ERROR","message":"Device must b
e activated and registered","statusCode":400,"trackingId":"00b6b9cd-daec-4808-ac
c7-6ce603932fff"}                                                               
                                                                                
ERROR     Nov 30 20:06:30 [4153865792]: Certificate signing Failed : Device must
 be activated and registered...:(                                               
ERROR     Nov 30 20:06:30 [4153865792]: certificate signing request() : parsing 
failed...                                                                       
INFO      Nov 30 20:07:01 [4153656896]: --requestType = 2                       
INFO      Nov 30 20:07:01 [4153656896]: --lastCheckCode = 00000000-0000-0000-000
0-000000000000                                                                  
INFO      Nov 30 20:07:01 [4153656896]: --cert = /content/licensing/lic_csr.pem 
INFO      Nov 30 20:07:01 [4153656896]: --token = Token-Id:C01001939QCXT6E      
INFO      Nov 30 20:07:01 [4153656896]: --key = /content/licensing/lic_csr.key  
INFO      Nov 30 20:07:01 [4153656896]: URL : https://eu-prod-utm.soa.sophos.com
/api/device/2/license                                                           
INFO      Nov 30 20:07:08 [4153656896]: response : {"errorCode":"ITSERVICELAYER_
CLIENT_AUTHENTICATION_ERROR","message":"Authentication failed","statusCode":403,
"trackingId":"0d662d84-b2fe-4bd6-b79a-ee2e5f65ec81"}                            
ERROR     Nov 30 20:07:08 [4153656896]: license_check failed : Authentication fa
iled                                                                            
ERROR     Nov 30 20:07:08 [4153656896]: licensing_do_licensecheck() :parsing res
ponse failed...                                                                 
####################################################                            
generate certificate signing request (CSR)  Tue Nov 30 20:07:08 CET 2021        
                                                                                
                                                                                
Tue Nov 30 20:07:09 CET 2021 certificate signing request generated with status :
: 0                                                                             
                                                                                
                                                                                
####################################################                            
INFO      Nov 30 20:07:09 [4153448000]: --requestType = 4                       
INFO      Nov 30 20:07:09 [4153448000]: --serial = C01001939QCXT6E              
INFO      Nov 30 20:07:09 [4153448000]: --deviceid = 130e4e93-9a90-4daa-93d0-fcb
6aa6cd057                                                                       
INFO      Nov 30 20:07:09 [4153448000]: --cert = /_conf/certificate/licensing/mf
gr_vendor_SO.pem                                                                
INFO      Nov 30 20:07:09 [4153448000]: --key = /_conf/certificate/licensing/mfg
r_vendor_SO.key                                                                 
INFO      Nov 30 20:07:09 [4153448000]: URL : https://eu-prod-csr.soa.sophos.com
/api/certificate/1/signing                                                      
INFO      Nov 30 20:07:09 [4153448000]: certificate_signing_request() : request 
: { "serialNumber":"C01001939QCXT6E", "deviceId":"130e4e93-9a90-4daa-93d0-fcb6aa
6cd057", "certificateSigningRequest":"-----BEGIN CERTIFICATE REQUEST-----       
MIIDIjCCAgoCAQAwgZcxCzAJBgNVBAYTAkdCMRQwEgYDVQQIDAtPeGZvcmRzaGly                
ZTERMA8GA1UEBwwIQWJpbmdkb24xFDASBgNVBAoMC1NvcGhvcyBMdGQuMQwwCgYD                
VQQLDANOU0cxGzAZBgNVBAMMElNGX0MwMTAwMTkzOVFDWFQ2RTEeMBwGCSqGSIb3                
DQEJARYPaW5mb0Bzb3Bob3MuY29tMIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIB                
CgKCAQEA3DGPKQYL2csWlkq1b6a/UihKJhQ4WFdH4MuT7B4TGWF+/D26o80PTm23                
lVgw9ll6y9oKgPDNOOyLCmtPERm7kqvN48L2m1lReSO4uBnrWNa38jvNfcGM31Wv                
V9Czy/Ni4P/t2zIvuZzpzYNiwShG88Yh/mQqScUgBke9t5n7g/SXai4cK9Fk/Uu4                
iuRrWA2asNfN8QGVhggOU/idE1YVj5Uuaaygd49a9/dK538kGcIycIeQXj6Fs5fl                
21Fn8VWRzCEmrgc/wICw1si4tjd78Xsgfu1b3TbwNic/8hSxQZtHMAfRLHguY9Lz                
3rs0zxaWH+4q8a9SrCJzlNm3h+/MewIDAQABoEUwGgYJKoZIhvcNAQkCMQ0MC1Nv                
cGhvcyBMdGQuMCcGCSqGSIb3DQEJDjEaMBgwCQYDVR0TBAIwADALBgNVHQ8EBAMC                
BeAwDQYJKoZIhvcNAQELBQADggEBAKB+bWpR58pTMfNN3e3dTQUVMNqXtC17umj1                
pGgGuQBwvAUdfT5rinRkEtazpIdeM4qWtChm21Des9sgF7yiO5ZvgV9jiz4JGRDj                
yeRpRDSzDDgobzm3nPNF6cohk/8YeN3nxxtwQHri79KZmPTN5+X8VmSmBpkCIazK                
r9b6aSsWbmBD42zndl3KI2dTYGPjviGo3vJPZMYnBcLPylxJbIeuJzN77rUFdkpv                
VjUZwHW+Q1tKMHUGbUOUqUobcGbZnpA1yEQBhBp8kEQTxyk4OsIPQlRQz6mtomF9                
w+svCS4WPdU8/G5IwQyN9hG/0k9ipQBSG19Hg4XdjYsi+xsR5YQ=                            
-----END CERTIFICATE REQUEST-----                                               
"}                                                                              
INFO      Nov 30 20:07:10 [4153448000]: certificate_signing_request() : response
 : {"errorCode":"ITSERVICELAYER_PROVIDER_REQUEST_ERROR","message":"Device must b
e activated and registered","statusCode":400,"trackingId":"2001fe8a-189f-42f4-a4
41-e54ad665c1d4"}                                                               
                                                                                
ERROR     Nov 30 20:07:10 [4153448000]: Certificate signing Failed : Device must
 be activated and registered...:(                                               
ERROR     Nov 30 20:07:10 [4153448000]: certificate signing request() : parsing 
failed...                                                                       
INFO      Nov 30 20:19:55 [4153280064]: --requestType = 2                       
INFO      Nov 30 20:19:55 [4153280064]: --lastCheckCode = 00000000-0000-0000-000
0-000000000000                                                                  
INFO      Nov 30 20:19:55 [4153280064]: --cert = /content/licensing/lic_csr.pem 
INFO      Nov 30 20:19:55 [4153280064]: --token = Token-Id:C01001939QCXT6E      
INFO      Nov 30 20:19:55 [4153280064]: --key = /content/licensing/lic_csr.key  
INFO      Nov 30 20:19:55 [4153280064]: URL : https://eu-prod-utm.soa.sophos.com
/api/device/2/license                                                           
INFO      Nov 30 20:20:01 [4153280064]: response : {"errorCode":"ITSERVICELAYER_
CLIENT_AUTHENTICATION_ERROR","message":"Authentication failed","statusCode":403,
"trackingId":"7d7602d9-bf47-401d-8443-1252988b7ed8"}                            
ERROR     Nov 30 20:20:01 [4153280064]: license_check failed : Authentication fa
iled                                                                            
ERROR     Nov 30 20:20:01 [4153280064]: licensing_do_licensecheck() :parsing res
ponse failed...                                                                 
####################################################                            
generate certificate signing request (CSR)  Tue Nov 30 20:20:02 CET 2021        
                                                                                
                                                                                
Tue Nov 30 20:20:03 CET 2021 certificate signing request generated with status :
: 0                                                                             
                                                                                
                                                                                
####################################################                            
INFO      Nov 30 20:20:03 [4153857600]: --requestType = 4                       
INFO      Nov 30 20:20:03 [4153857600]: --serial = C01001939QCXT6E              
INFO      Nov 30 20:20:03 [4153857600]: --deviceid = 130e4e93-9a90-4daa-93d0-fcb
6aa6cd057                                                                       
INFO      Nov 30 20:20:03 [4153857600]: --cert = /_conf/certificate/licensing/mf
gr_vendor_SO.pem                                                                
INFO      Nov 30 20:20:03 [4153857600]: --key = /_conf/certificate/licensing/mfg
r_vendor_SO.key                                                                 
INFO      Nov 30 20:20:03 [4153857600]: URL : https://eu-prod-csr.soa.sophos.com
/api/certificate/1/signing                                                      
INFO      Nov 30 20:20:03 [4153857600]: certificate_signing_request() : request 
: { "serialNumber":"C01001939QCXT6E", "deviceId":"130e4e93-9a90-4daa-93d0-fcb6aa
6cd057", "certificateSigningRequest":"-----BEGIN CERTIFICATE REQUEST-----       
MIIDIjCCAgoCAQAwgZcxCzAJBgNVBAYTAkdCMRQwEgYDVQQIDAtPeGZvcmRzaGly                
ZTERMA8GA1UEBwwIQWJpbmdkb24xFDASBgNVBAoMC1NvcGhvcyBMdGQuMQwwCgYD                
VQQLDANOU0cxGzAZBgNVBAMMElNGX0MwMTAwMTkzOVFDWFQ2RTEeMBwGCSqGSIb3                
DQEJARYPaW5mb0Bzb3Bob3MuY29tMIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIB                
CgKCAQEAwQihRCOvUy11hnDwtukf5i2hpXy1XWQZIWaYAf7zxFt1zqCcqzUPEIKp                
dl5P/VK8oIe+zxxR/p1wbLHRdiEXi3o5uahnmnHJ68FxxpZuRsCMUYrrH509aRzU                
3QFzRTEHQ8Sqdtc41gAIbCV23/62ZcijYA9400XOCIjPGGWoRK5T5rJxlox/DCrR                
cG/rebyMjGblEj9ni2uVwSBU92v/VVTl3/cbErWw3gS/HmTeBJx1y2JTk8n3IYlm                
DXc5c4LkRIF9YSSzJuFgo3ARRPcNbBEh8uXyPuXXYUgD2r5TO4Y4EK+VDTe88iGy                
oQoxGDNb2vlJq+48fANIqdC6XQdOMQIDAQABoEUwGgYJKoZIhvcNAQkCMQ0MC1Nv                
cGhvcyBMdGQuMCcGCSqGSIb3DQEJDjEaMBgwCQYDVR0TBAIwADALBgNVHQ8EBAMC                
BeAwDQYJKoZIhvcNAQELBQADggEBAGFXNo3NPeX4YUpClgdj7XcrT/0Oq/dh57X7                
EBRg39zx8pFqBmt4Rke7DB8HhAQBTbfv8CZma/8XE2Cn74T36nUUEbQEH2D78fUS                
1BCAhRkpzugVM8NCcB0KaHpeqD/xdnMaKTzXV2Sizwm8pCV8lstmkCOZt+zLJh2T                
TzUsRMUSODWt4Z0+P3+Kk+4PQtcUdqYsh4M1X5+bcBdyNrGQLypJ3oo2/VgiGA3T                
amB6yrnrHCgEfm6fEW+5Ld/UwqW97aQt1sK1ip6pVlhASEHshymIUlWZZ5+I+Jne                
SyCE9z3U+R0hctQBAFEMUksnuh3dOnUJ6P5xAAxNVI2zXWRyj50=                            
-----END CERTIFICATE REQUEST-----                                               
"}                                                                              
INFO      Nov 30 20:20:03 [4153857600]: certificate_signing_request() : response
 : {"errorCode":"ITSERVICELAYER_PROVIDER_REQUEST_ERROR","message":"Device must b
e activated and registered","statusCode":400,"trackingId":"e4b47349-5917-4662-b1
b7-781ead3f69fe"}                                                               
                                                                                
ERROR     Nov 30 20:20:03 [4153857600]: Certificate signing Failed : Device must
 be activated and registered...:(                                               
ERROR     Nov 30 20:20:03 [4153857600]: certificate signing request() : parsing 
failed...

0 Rene Herud over 2 years ago in reply to Rene Herud

Hello everyone,

I found out by testing that the management PC I used for access the Sophos XG on the LAN

interface need an own Internet access. After having this the registration worked. No guide stated this.

Thanks a lot for your hints anyway!

Bye

Rene
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