Thread Info
  • State Suggested Answer
  • Locked Locked
  • Replies 13 replies
  • Answers 1 answer
  • Subscribers 40 subscribers
  • Views 4693 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Clear Memory without rebooting in Sophos XG

Indunil Jayasooriya

Hi Community,

Is there a way to clear memory (RAM) without rebooting in Sophos XG firewall? its firmware is SFOS 18.0.5 MR-5-Build586.

Memory went up to 90% last week. We rebooted the Sophos XG firewall. Then, Memory came back to around 30%. Now it has been running since 5 days. Now Memory has gone up to 75%.

Is there a way to clear memory (RAM) without rebooting in CLI mode? otherwise we will have to reboot again.

Thanks



This thread was automatically locked due to age.
  • 0

    Hello Indunil,

    Thank you for contacting the Sophos Community.

    I would recommend you open a case to get this investigated, however, run the mentioned below after you reboot the Firewall, from the advanced shell. (5>3)

    # atop -M 3600 -w /var/atop_output.raw

    Once the memory utilization reaches out 90% and if it doesn't go down, reboot the firewall and provide that file to support to start their investigation, and share the Case ID with me.

    Additionally to the command please also provide a screenshot of the Graphic Utilization (Diagnostics >> System Graphs >> Memory Usage, and filter by week and month.

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
  • 0 in reply to emmosophos

    Thanks a lot for your reply. 

    What does this below command do?

     atop -M 3600 -w /var/atop_output.raw

    how long will it run? 3600? one hour? once the command is executed, will we have to stop it by pressing Crtl+C or will it come to an end?

    Meanwhile I upgraded to SFOS 18.5.1. Still investigating. 

    This firmware fixes the below issue.

    • NC-71996 [SNMP] SNMPD memory usage keeps increasing

    source:

    https://community.sophos.com/sophos-xg-firewall/b/blog/posts/sophos-firewall-v185-mr1-eap

    We are running SNMP. Anyway We disabled it on previous version and ran the firewall for 3 days. But, Memory increased. 

    Anyway, I opened a ticket. They asked me to flush all records. I did it. But, Nothing improved. They asked me to inform it on 1 October? But I could NOT since I was busy. When I tried to reply at night on the same day ( 1 October) , I have got a reply from sophos support saying it was closed. 

    Hope to hear from you.

  • 0 in reply to Indunil Jayasooriya

    The atop command appears to keep track of the top memory users (-M), outputting once per hour (3600 seconds) and writing to the specified file (-w). If you leave it running in an interactive manner, you can watch the display yourself and eventually type "q" to quit. (I assume if you SSH into the appliance, that doesn't time out, so you can leave it running interactively.)

Unfiltered HTML