Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Doorbird connected to Sophos XG with no external access

Jason Friend

First of all, I am a noob with Sophos and definitely not an expert at firewalls. You patience is appreciated.

My issue is that before the Sophos XG was put in place a month ago, DoorBird had no issue being accessed from the internet. No port forwarding required. I see nothing being blocked in the Firewall log or Web Filter log. I have seen one other discussion about this but the fix wasn't posted to it. I have tried creating a firewall rule to allow all traffic from the DoorBird IP to the internet with no filtering but that did not change anything. It is usable from inside the LAN.

Any thoughts would be greatly appreciated to figure out why it is not connecting correctly.

Thank you!



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  • 0

    Hi,

    does the door bird talk to an external server where you control the door bird from?

    I have reviewed doorbird and it requires high speed internet access to a central site where you control the door bird from. Your previous internet access more than likely had allow all out and then you connected to it via the app on your phone.

    Ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    It does talk to an external server where you can watch videos from the camera and so forth. There is a website I can visit to see if it is online but it is constantly offline.

  • 0 in reply to Jason Friend

    You need to create a firewall rule for the doorbird ip with allow all and logging enabled. Use the proxy and tick allow all. The review logviewer based on the ip added of the doorbird to see which ports it uses and sites it visits.

    ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    I will give it a try. Thank you! I will report back.

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