when the user sends an email his email remains in SMTP quarantine
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when the user sends an email his email remains in SMTP quarantine
Hello Mohamed,
Adding to what rfcat mentioned, what do you in the log
/log/smtpd_main.log for that specific email address.
Also is this for inbound email or outbound email.
Regards,
it's for outgoing email
2021-06-16 16:04:53Emailusergpid="0" messageid="13005" log_type="Anti-Spam" log_component="SMTP" log_subtype="Outbound Spam" status="" fw_rule_id="3" user="" policy_name="Outgoing Mail" sender="messoufi@XXXXX." recipient="xxxxxxx@gmail.com" subject="test email" message_id="1ltX65-0007Um-3M-1623855893" email_size="2283" action="QUARANTINE" reason="Mail detected as OUTBOUND SPAM." host="ampf.org.ma" domain="" src_ip="192.168.254.233" src_country="R1" dst_ip="" dst_country="" protocol="TCP" src_port="50802" dst_port="0" bytes_sent="0" bytes_received="0" quarantine_reason="Spam" src_zone="LAN" dst_zone="" app_name=""
Hello Mohamed,
Thank you for the log.
It seems the email is being detected as OUTBOUND SPAM, I would recommend you to see if there might be anything in the body of the email such as a URL, ask the user to send a white email (only the subject fill out) to a personal gmail account for example, and see if the issue persists.
If not please do a submission of the email that is getting stuck to https://support.sophos.com/support/s/article/KB-000033422?language=en_US
Regards,
I tried to send an empty email with subject, it remains the same problem
Hello Mohamed,
Thank you for the update.
.233 is your Mail Server?
In addition, do you have a Case ID created for this?
Regards,
my server is 233, and i dont have a case ID
Sincerely
Hello Mohamed,
Thank you, ok so please open a Case and send me via PM the Case ID so I can follow up, additionally please enable Support Access when you open the case and send it to me as well via the PM, so I can also check.
Regards,
Hello Mohamed,
Thank you, ok so please open a Case and send me via PM the Case ID so I can follow up, additionally please enable Support Access when you open the case and send it to me as well via the PM, so I can also check.
Regards,
