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All incoming emails are stuck in the email spool with failed status

Shukri Daas

Hello

I have exchange server 2013 and  I'm running XG106 (SFOS 18.0.4 MR-4  in MTA mode,

everything's was working fine for more than one year yesterday we stop receiving emails ,no configurations changed on Sophos or server.

I checked up the Sophos mail spool I found all the incoming emails are stuck in the email spool with failed status, and in the log viewer its shows all incoming emails

with (Email has been accepted by Device and queued for scanning) message.

any suggestion please



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    Hello Shukri,

    Thank you for contacting the Sophos Community.

    Try checking the following log, you would need to SSH into the XG

    # /log/smtpd_main.log 

    If you need you can put it on debug mode to get more information, and you could send an inbound email and get more information or simply click "retry" in the Mail Spool

    # service smtpd:debug -ds nosync

    Additionally to this, try to see if you can telnet from XG itself to your internal Mail server

    # telnet x.x.x.x 25 (where x.x.x.x is the Private IP of your Mail Server

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
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  • 0

    Hello Shukri,

    Thank you for contacting the Sophos Community.

    Try checking the following log, you would need to SSH into the XG

    # /log/smtpd_main.log 

    If you need you can put it on debug mode to get more information, and you could send an inbound email and get more information or simply click "retry" in the Mail Spool

    # service smtpd:debug -ds nosync

    Additionally to this, try to see if you can telnet from XG itself to your internal Mail server

    # telnet x.x.x.x 25 (where x.x.x.x is the Private IP of your Mail Server

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
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