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Sophos XG 18.0 MR5 - Client Authentication Agent No Longer Work

Upgraded yesterday from MR-4. Nothing else on the XG box, network or clients changed. CAA on Windows 10 no longer works. Login id and password unchanged. No "wrong password" message. Credentials entered and accepted (i.e. dialogue box disappears, no message) but then the icon in the tray remains greyed out and the client remains unauthenticated.

Any suggestions on how to resolve or diagnose would be most appreciated.



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  • I upgraded immediately after XG 18.05 MR5 came available.

    CAA is still working for me (on Win 10 Pro clients)

     
    SFVH (SFOS 20.0.0 GA-Build222) - Last (re)boot on November 6th  2023
    Asus H410i-plus - Pentium 6605 Gold - 250GB M.2 PCIe NVMe SSD - 8GB - 3 ports
    [If any of my posts are helpful to you please use the 'Verify Answer' link]
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  • I upgraded immediately after XG 18.05 MR5 came available.

    CAA is still working for me (on Win 10 Pro clients)

     
    SFVH (SFOS 20.0.0 GA-Build222) - Last (re)boot on November 6th  2023
    Asus H410i-plus - Pentium 6605 Gold - 250GB M.2 PCIe NVMe SSD - 8GB - 3 ports
    [If any of my posts are helpful to you please use the 'Verify Answer' link]
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