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Sophos XG 18.0 MR5 - Client Authentication Agent No Longer Work

dma0

Upgraded yesterday from MR-4. Nothing else on the XG box, network or clients changed. CAA on Windows 10 no longer works. Login id and password unchanged. No "wrong password" message. Credentials entered and accepted (i.e. dialogue box disappears, no message) but then the icon in the tray remains greyed out and the client remains unauthenticated.

Any suggestions on how to resolve or diagnose would be most appreciated.



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  • FormerMember
    +1 FormerMember in reply to dma0

    Hi ,

    Thank you for reaching out to Sophos Community.

    Are you able to see authentication events(Under Log viewer > Authentication) when you login to Client Authentication Agent?

    Can you once take an observation by re-installing Client Authentication Agent?

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