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Central Email Gateway can't save verified domain

Fred_B

I wanted to test Email Gateway as AV on the XG is unreliable so in Sophos Central - Email Gateway I need to start by adding a verified domain. Verifying the domain is no problem, adding the Mail Host or MX all no problem. 

At first I tried on an IPad but the save button would not let me save the configuration. I then tried on a PC but I have the same issue. The browser on both the IPad and the PC are the latest version of Chrome. 



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  • 0

    Can you link us a screenshot of this? 

    __________________________________________________________________________________________________________________

  • 0 in reply to LuCar Toni

    Hi LuCar Toni,

    There is not much to see. A domain entered with the check behind it verified as the DNS txt records was read properly. 

    Underneath Dropdown Mail Host selected, the IP of the XG and the Port 25. In a screenshot I would mask the entries for safety. 

    Clicking save doesn't do anything. There is no error just no action. Clicking cancel of close works. I thought the IPad browser was the cause so I repeated it on a PC. Same situation.

    I tried with MX instead of Mail host. Same situation. There is no error.

     It is the first to be entered: Set up Email Security to start protecting your computers and mobile devices, to start a trial.
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  • 0 in reply to LuCar Toni

    Hi LuCar Toni,

    There is not much to see. A domain entered with the check behind it verified as the DNS txt records was read properly. 

    Underneath Dropdown Mail Host selected, the IP of the XG and the Port 25. In a screenshot I would mask the entries for safety. 

    Clicking save doesn't do anything. There is no error just no action. Clicking cancel of close works. I thought the IPad browser was the cause so I repeated it on a PC. Same situation.

    I tried with MX instead of Mail host. Same situation. There is no error.

     It is the first to be entered: Set up Email Security to start protecting your computers and mobile devices, to start a trial.
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