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AP55 - WLAN interruption every x minutes since firmware 11.0.014

Hello,

since I installed the firmware 11.0.014 the network interrupts every x minutes.


Behavior:
The SSID is not visible for 1-2 seconds and all devices disconnected.

Does anyone have an idea? Is a downgrade of the firmware possible? 

I have added the device completely new to Sophos XG

awed.log:

2020-10-22 23:00:21 [A4002D6F0FD716C] device not authorized yet, dropping.
2020-10-22 23:00:35 [MASTER] start processing configuration change
execute_command_tcp: read(): Interrupted system call
execute_command_tcp: read(): Interrupted system call
2020-10-22 23:00:42 [MASTER] AP A4002D6F0FD716C: Local metadata updated
2020-10-22 23:00:42 [MASTER] AP A4002D6F0FD716C: Configuration change detected
2020-10-22 23:00:42 [MASTER] end processing configuration change
2020-10-22 23:00:42 [MASTER] start processing configuration change
2020-10-22 23:00:49 [MASTER] end processing configuration change
2020-10-22 23:00:49 [MASTER] start processing configuration change
2020-10-22 23:00:56 [MASTER] end processing configuration change
2020-10-22 23:00:56 [MASTER] new connection from 192.168.0.46:59060
2020-10-22 23:00:56 [MASTER] new connection from 192.168.0.46:59061
2020-10-22 23:00:56 [A4002D6F0FD716C] AP55 from 192.168.0.46:59060 identified as A4002D6F0FD716C
2020-10-22 23:00:56 Could not read from file '/tmp/awed/A4002D6F0FD716C.pid': No such file or directory
2020-10-22 23:00:56 [A4002D6F0FD716C] AP55 from 192.168.0.46:59061 identified as A4002D6F0FD716C
2020-10-22 23:00:56 Could not read from file '/tmp/awed/A4002D6F0FD716C.pid': No such file or directory
2020-10-22 23:00:56 [A4002D6F0FD716C] (Re-)loaded identity and/or configuration
2020-10-22 23:00:56 [A4002D6F0FD716C]The connection is closed.
2020-10-22 23:00:56 [A4002D6F0FD716C] error while writing to socket, dropping.
2020-10-22 23:00:56 [A4002D6F0FD716C] (Re-)loaded identity and/or configuration
2020-10-22 23:01:30 [MASTER] updating DB for AP A4002D6F0FD716C with new channels (0,0 -> 6,100)

Best regards



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Parents
  • I have a Home license too, tried to downgrade Sophos Firmware and cant downgrade the AP Firmware to 012.. it says invalid pakage.. 

    Already restartet everything multiple times, deletet patically APs, deletet all APs.. very weak Performance from a Software and APs which costs 200€+ per Unit.. 

  • Are you a Home user as well? Because Sophos simply allow home users to use the APs, but cannot give Support to those. 

    by the time, we are looking into this, if there is something reported by any of our peers. But all of my installations does not have such a problem. 

    / Could you track this please and get in touch with them? FYI

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  • I have Sophos XG in Productive Enviroments as well as at home, the Problem is only present at home. I dont know if it is linked to the fact that we are using the home version...

    Can you shortly explain how i downgrade the AP Firmware from 014 to 012? i have the Pattern File as TAR, but sophos doesnt accept the single Firmware file for the AP and i cant delete the actual firmware from the TAR so it uses the 012... 

    Greetings

Reply
  • I have Sophos XG in Productive Enviroments as well as at home, the Problem is only present at home. I dont know if it is linked to the fact that we are using the home version...

    Can you shortly explain how i downgrade the AP Firmware from 014 to 012? i have the Pattern File as TAR, but sophos doesnt accept the single Firmware file for the AP and i cant delete the actual firmware from the TAR so it uses the 012... 

    Greetings

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