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Problems with Activ Sync (Exchang) after update to 18

Hello,

we updated your XG210 from 17 to 18 - after that mobile devices are no longer able to send mails with attachments and on remote desktop computers outlook only works with vpn connection (before also without). I think the business rules for exchange are not convertet proper.

We opened a ticket - but no help till now...

Anyone with that problem? Or a hint for a solution?

Thanks

Michael

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0 LuCar Toni over 2 years ago

Do you see any error code on the reverseproxy.log on CLI?

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0 Support BSS over 2 years ago in reply to LuCar Toni

Hello Lucar Toni

yes:

[Wed Aug 12 20:23:18.064464 2020] [security2:error] [pid 22932:tid 140685738829568] [client XXX.YYY.ZZZ.123:60214] [client XXX.YYY.ZZZ.123] ModSecurity: Request body no files data length is larger than the configured limit (1048576).. Deny with code (413) [hostname "webmail.DOWMAIN.de"] [uri "/Microsoft-Server-ActiveSync"] [unique_id "XzQzlX8AAAEAAFmUnL4AAACV"]

On the Exchange Server the limit is higher - on the XG we didn't config a limit - is this a new feature?

Michael

0 Gert Mulder over 2 years ago

Hello,

I have the same problem XG230 from v17 to v18 max attachment size is now 1mb on activesync and Outlook Anywhere.

I see that the first post is on 11 aug. does someone have an solution?

Thanks

Gert
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+1 Support BSS over 2 years ago in reply to Gert Mulder

Hey,

Sophos Support said fixed in upcoming v18.

Check yourself in the release Notes.

NC-62805

Michel
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+1 LuCar Toni over 2 years ago in reply to Support BSS

There is a workaround provided to Support, in case you have this issue. Please contact Support, they will increase your upload filter.

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