Thread Info
  • State Suggested Answer
  • +2 person also asked this people also asked this
  • Locked Locked
  • Replies 23 replies
  • Answers 1 answer
  • Subscribers 44 subscribers
  • Views 10605 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

After installing, sophos xg dont see hard drive after reboot

Sophos User2290

Hi

After installing latest sophos xg (.ISO), pressing "y" to reboot at the end of installtion process - sophos, after this reboot dont see hard drive any more (or rather BIOS is not able to boot sophos from this drive). My SSD is Crucial BX120GB, 4GB RAM on board and 2 CPUs.

Here i found screen in which it ask for "y" and reboot to present stage of this process.

https://community.sophos.com/products/xg-firewall/f/initial-setup/111941/computer-can-not-find-hard-disk-after-installing-sophos-xg-home

 

How can i solve this problem?




[locked by: emmosophos at 9:33 PM (GMT -8) on 27 Jan 2021]
Parents Reply Children
  • 0 in reply to emmosophos

    I'm running into this same issue.

    I have a Qotom Q355G4 with 4GB RAM and 64GB mSSD.  I was able to get the installer to boot by using Rufus to burn the USB drive in DD mode.

    The installation appears to go fine, but when it's complete I remove the USB drive and it doesn't boot.

    If i re-insert the installer and hit 'c' to get a grub command line, i can see a /boot partition that is populated with a few files, and what appears to be a root partition that is empty.  

    I've tried forcing UEFI for the boot but the drive doesn't even show up (presumably b/c of no UEFI partition).

    This is with SW-18.0.1_MR-1-Build396-396.iso just downloaded today.


    Thanks

  • 0 in reply to emmosophos

    Its SW-18.0.1_MR-1-Build396-396.iso version.

    My hardware is a 2 core HP terminal with one ethernet interface + 2 additional usb->ethernet adapter (worked flawlessly with UTM9, but 9 has no option to filter IMAP, so i wanted to try out XG).

    I hope you will find solution.

     

     

     

     

  • 0 in reply to Sophos User2290

    Hi,

    USB interfaces are not generally supported on XG. You would need to install a VM, then the XG for them to work.

    Ian

    XG115W - v20 GA - Home

    XG on VM 8 - v20 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    Ethernet ports via usb have meaning AFTER installation process (XG version of firewall will recognize or not them to use). What we are talking now however is potential bug at partitioning/formating level at xg software.

    ps. mentioned above Qotom Q355G4 has 4 eth interfaces, and also the same problem.

  • 0 in reply to Bob Rich

    Did you managed to install xg?

    I tried today reinstall older UTM9 and everything went fine.

    XG comparing to old UTM is just still defective.

Unfiltered HTML