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Discussions Unable to manage via Sophos Central since upgrade to 17.5.9

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Unable to manage via Sophos Central since upgrade to 17.5.9

Nick Hardy over 4 years ago

Since we updated to 17.5.9 on Monday we have been unable to manage our XG450 via Sophos Central.

At first we were receiving a 503 error message, but now we don't even get that, we just get a "page cannot be displayed" message.

I have tried disabling/re-enabling Sophos Central management of the XG directly on the box but this has not worked either.

Is anyone else experiencing this problem?

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0 FormerMember over 4 years ago

Hi Nick Hardy,

I have XG running with 17.5.9 and I can still access it via Sophos Central. Could you please replicate this issue and provide HAR file by following this KBA How to access the developer tools in your web browser and collect a 'HAR' file for escalation. Please PM me the HAR file.

Thanks,
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0 FormerMember over 4 years ago

Hi Nick Hardy,

I have XG running with 17.5.9 and I can still access it via Sophos Central. Could you please replicate this issue and provide HAR file by following this KBA How to access the developer tools in your web browser and collect a 'HAR' file for escalation. Please PM me the HAR file.

Thanks,
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