The Sophos Community will be offline for scheduled maintenance this Saturday, May 27th, at 13:00 UTC for approximately 1 hour. Apologies for any inconvenience caused.
"Wanna" ransomware outbreak. Please see this Sophos article sophos.com/kb/126733 for advice on how to protect your organization. Immediate action recommended.
This article provides information on how to open the developer tools of the following web browsers:
Developer tools enable a user to interact with a web application on the client-side and troubleshoot common website related issues. These may include slow to load or missing page elements, setting custom flags for a web application and tracing console messages from client side scripts. We may request you use these tools to assist with troubleshooting issues.
Known to apply to the following Sophos product(s) and version(s) Sophos Cloud
From the list of browsers below, choose your web browser and follow the steps provided.
Example screenshot below. (from the perspective of the Partner Portal, though this is the same with any Central error seen). See KBA 124213 for different error types that can be seen.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.