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XG 135 random reboots

I have a XG 135 running SFOS 17.5.8 MR-8 and it has very recently started to randomly auto reboot during the day. It has happened twice now on two separate occasions.

All I can see in the logs is that the device has started, and no reason given for the sudden reboot, and all statistics eg under Firewall Rules have reset to zero?

Anyone else experiencing this?

Louis

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0 Phaser over 3 years ago

Have an XG 106 that did the same. I doubled the ram to 8gig and turned off the auto updates and that was the end of the rebooting every 4 days.
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0 Phaser over 3 years ago in reply to Phaser

I take take that back. Just restarted but this time was up 10 days... hope a fix shows.
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0 LuCar Toni over 3 years ago in reply to Phaser

To all of you: This issue only on V17 or also on V18?

Do you use REDs?

In terms of V17, can you deactivate the firewall acceleration?

console> system firewall-acceleration disable

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0 Louis Swanepoel over 3 years ago in reply to LuCar Toni

Hi

The issue was resolved.

I noticed that the firewall would stop auto rebooting when I plugged out the WAN ethernet interface going to the internet router/gateway. The moment I plug the WAN IF back, the XG would instant hard reboot.

I changed the WAN IF from Auto Negotiate to Full Duplex 1000, and Auto rebooting stopped. Keep in mind that the WAN IF has been on Auto for months before this with no problem.
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0 Jbo over 3 years ago in reply to Phaser

Check out my post in this thread: community.sophos.com/.../xg210-rev3-sudden-restart

I fought with this issue for 6 months before Sophos finally figured out what the issue was...
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0 Phaser over 3 years ago in reply to Jbo

Thanks for the info. Guess will wait for the mr-3 release before putting it online again. best regards
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0 Phaser over 3 years ago in reply to Phaser

Enabled the "system firewall-acceleration disable" and turned off auto negotiate and see if those tips help. Only been a couple days so see if this is the fix(hope)
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0 Phaser over 3 years ago in reply to Phaser

So far so good on those two adjustments. will know for sure in another 4-5 days if no unattended restarts.
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0 Phaser over 3 years ago in reply to Phaser

Nope, just rebooted. Hopefully a fix some day. :(
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0 Jbo over 3 years ago in reply to Phaser

Are you seeing memory spikes?
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0 Jbo over 3 years ago in reply to Phaser

Are you seeing memory spikes?
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Children

0 Phaser over 3 years ago in reply to Jbo

No I do not think so. And I doubled the ram to 8 gig. before would reboot every 3-4 days and then with the 8 gig about 8 days. Not sure what else can be done on this.
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0 Phaser over 3 years ago in reply to Phaser

Also it an XG 106 in a home with very little going on except ankle biters knocking at the door quite a bit. 7/24 > Did not realize was on MR-1 and just updated to MR-2. See if that hopefully causes it to stop. Memory is holding at 24% of the 8 gig.

8/3 Think it is fixed with the two recommendations earlier and mr-2 that I had missed. Seems like always had a message if there was an update? when logging into the router.
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