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Sophos Mobile Security Installation kann nicht auf AndroidTV beendet werden (Nvidia Shield)

Hallo ich habe Sophos Mobile Security auf meinem AndroidTV Gerät (Android 7, Nvidia Shield) installiert kann aber die Installation nicht vollständig abschließen.

Am Schluß der Installation soll ich den Nutzungsdatenzugriff einstellen / zulassen, leider ist in erscheinenden Pop-up Menü unter AndroidTV gar kein Punkt um diesen zuzulassen?!

Ich habe unter Apps Sophos alle Zugriffsrechte auf alle Programme gegeben leider komme ich nicht weiter da er ohne den Nutzungsdatenzugriff die Installation nicht beendet.

Wie kann ich Sophos fertig installieren, so funktioniert er gar nicht da ich noch nicht einmal in das Scannermenü komme.

DANKE

Michael

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0 Haridoss Sreenivasan over 7 years ago

Hi Michael,

What is the Android version installed on your TV? Android TV is usually a special Android Version, very much customized. There is a possibility that the feature you are looking for is simply deactivated on the TV.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Haridoss Sreenivasan over 7 years ago

Hi Michael,

What is the Android version installed on your TV? Android TV is usually a special Android Version, very much customized. There is a possibility that the feature you are looking for is simply deactivated on the TV.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Michael Dech over 7 years ago in reply to Haridoss Sreenivasan

Hello, the Shield is a media player / game console with AndroidTV software like the new Sony tv´s.

Information:

Android 7.0 Nougat

Kernel 3.10.96+

Shield Android TV SW-Version 5.2(24.28.403.173)

I think this is the number of the experience update, see link below:

https://shield.nvidia.com/support/nvidia-android-tv/release-notes/1
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