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Voicemail playback from Email Client no audio. Works in Android OS

I have a voicemail in my Mobile Email client which I can play just fine on my Android phone. When I play it on the apple device it will play but no audio. I checked the volume of the handheld and it is cranked.

Any suggestions?

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+1 Haridoss Sreenivasan over 7 years ago

Hi Peter,

The reason why you are not able to get the audio from the voicemail played through Email Client is because it doesn't have the required decoder. For iOS devices, a default decoder built in with the device is used to play audios.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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+1 Haridoss Sreenivasan over 7 years ago

Hi Peter,

The reason why you are not able to get the audio from the voicemail played through Email Client is because it doesn't have the required decoder. For iOS devices, a default decoder built in with the device is used to play audios.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
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0 Peter Schnick over 7 years ago in reply to Haridoss Sreenivasan

Hello.

The file plays but there is no Audio. Which internal app are you referring to for the iPhone? Do I have install one? I would assume not.

Peter
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