Sophos Mobile Apple APN renew certificate invalid certificate signing request apple.csr

Hi Fred_B ,

Thank you for reaching out to the Sophos Community forum.

This isn't a known issue with Sophos Mobile. However, upon checking, I've seen reports from some customers who encountered the same error in the past. This is most likely an issue in the Apple portal.

Please ensure that you've followed the steps in these articles to verify the correct APN for the renewal:

Renew APNs certificate

Identify the correct APNs certificate for renewal

If the above steps were followed and the upload is failing, try to re-download and re-upload the csr file. If it still fails, try using a different browser or a different device. If the upload still fails, I recommend reaching out to Apple Support to check why the website isn’t accepting the CSR file.

Let me know how it goes.

Hi Gladys,

I used an apple device to download the apple.scr and used it also to upload the file. This time it functioned. In both cases (Windows and Apple device) I used the Chrome browser. 

Thanks,

Fred

Hi Fred_B ,

Thank you for the update. I'm glad it all worked out! Feel free to reach out if you have any other questions.

Please make sure the name of the file does not contain something like (),1 or else. just "apple.csr". This worked for me.

Only incognito mode (Chrome) worked for me.