I got an issue with my devices. I created a compliance with "firewall must be active". By adding a device(macOS) via App Wizard it provides me the current information of the device. One of these MacBooks was non-compliant because the firewall was not active. I informed the user to activate the firewall.
He did and I checked..
But SOPHOS Mobile still displays the device as non-compliant because the firewall is not active. I already "refreshed" the data but it doesn't changed to compliant.
Can someone help me out?
What is the synchronization status it is showing on the dashboard? Also please confirm what version is installed?