we need to change the Apple-ID of our APNS certificte. Normally this means all devices have to be re-enrolled with the new APNS certificate - but Apple Support told me that they can transfer the APNS certificate from one Apple-ID to another and then there is no need to re-enrol the devices.
Is there anybody out there who had the same situation before and went though it?
If Apple transfers the APNS to a new Apple-ID how are the steps in Sophos Mobile (on prem) to import it? We do not want to lose the MDM capability - this is no option under no circumstances.
Thanks in advance!
Jasmin brought this issue to my attention and requested assistance.
I wasn't aware that Apple is able to move the APNS certificate to a new Apple ID - learned something new :-)
In general the entered Apple ID is only for documentation purposes and memory aid.However, if you want to change it we have two possibilities:
Let me know what route you want to go. If you want the SQL query I can send it to you via direct message.
it was also for me new that Apple is able to move the certs. I only sent a mail to the address 'firstname.lastname@example.org' and requested for help. The ticket was immediately answered by a very helpful Apple Deployment Programs Support (we do not have any additional support bought at Apple...)
So, it's really easy to change the Apple-ID for an APNS certificate: let Apple move this from one ID to the other ID.
There is only a litte paperwork to be done, because Apple needs to secure that you are eligible to request such things... :)
To answer your question: please send me the SQL query, I prefer this over exporting and importing - maybe because I know how SQL works :) Then I still can decide to do nothing since (as you just explained) this is only shown as a reminder..
Many, many thanks to Jasmin and you!Chris
Hi Christoph Pelzer
We are glad that we were able to help you in this scenario.
Jasmin Community Support Engineer | Sophos Support Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts | If a post solves your question use the 'This helped me' link
For the sake of completeness: the SQL query was submitted via a personal message.