Discussions Sophos Secure Mail - iOS13.1.2 - no connection

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Sophos Secure Mail - iOS13.1.2 - no connection

SimA over 5 years ago

Hello community,

some of our customers have a problem with the latest iOS 13.1.2 update and secure e-mail. The connection to the exchange server failed.

The same configuration works with previous iOS versions. Can someone confirm this problem?

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0 Shweta over 5 years ago

Hi SimA

Could you please confirm what is the error message you are receiving? Is your email server using the self-Signed certificate? The SHA-1 certificate and self-signed certificate are not supported, for more information please refer to this link.

Shweta

Community Support Engineer | Sophos Technical Support
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0 Shweta over 5 years ago

Hi SimA

Could you please confirm what is the error message you are receiving? Is your email server using the self-Signed certificate? The SHA-1 certificate and self-signed certificate are not supported, for more information please refer to this link.

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

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0 SimA over 5 years ago in reply to Shweta

Hi Shweta,

yes, the customers is using a sha1 self signed certificate. I will test the connection with a official signed certificate.

Thanks for the note.
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