[Sophos Notification]: Patch for Sophos Mobile 9.0.2 and 8.6 server to support the upcoming iOS 13 and iPadOS 13 release

Apple will soon release version 13 of iOS and iPadOS. Due to changes in the operating system, you must upgrade your Sophos Mobile server. It is important that you upgrade to the latest version of Sophos Mobile before upgrading devices to iOS 13

why is it important? will the device no longer sync, what affects does it have on the device if the servers doesnt get upgarded, im not sure i can get this through our change control so quickly

Hi Andrew Mullins 

The devices which are running on iOS 12 and already enrolled will face synchronization issues while it gets updated to iOS 13. The devices which are directly enrolled as iOS 13 will be working fine. 

thanks for the info.

hi if a device upgrades to ios 13 on and the patch is not applied to the server you mention there will be sync issues, if the server is then upgraded after will it still face the same sync issues or will they then go away and the device syncs fine after the server upgrade?

thanks

Hi Andrew Mullins 

Honestly, I have not tried that (Since iOS 13 was still in beta) and cannot guarantee that it will resolve the syncing issue. If you face syncing issues when you install the patch to the SMC server where the iOS 13 devices are already enrolled, then you will need to reconfigure or re-enroll the devices.

Having said that, the standard way to get things going is to install the patch and then start enrolling the iOS 13 devices/upgrading devices to iOS 13.  

thanks, i bit the bullet this morning and installed the patch without RFC approval from the change board so hope it doesn't break anything ha ha [:O]

HI, we came into work today to find when we attempted to login SMC admin portal that the page displayed Service starting, this has never happened before, it was stuck on that page for quite some time, upon checking the server.log file i have seen service errors from 6+ hours ago so was starting for quiet some time. i have logged a job with support with ref #9232498. i have restarted the server and the system did appear to start as expected, would it be possible if support could look into this asap as we rely on SMC so send authentications back to Cisco ISE for our wifi enabled devises.

many thanks

HI, we came into work today to find when we attempted to login SMC admin portal that the page displayed Service starting, this has never happened before, it was stuck on that page for quite some time, upon checking the server.log file i have seen service errors from 6+ hours ago so was starting for quiet some time. i have logged a job with support with ref #9232498. i have restarted the server and the system did appear to start as expected, would it be possible if support could look into this asap as we rely on SMC so send authentications back to Cisco ISE for our wifi enabled devises.

many thanks

Hi Andrew Mullins 

I have notified the team regarding this case. [:)]