Samsung default app for SMS missing

Question

Hi, 
 We discovered that on some devices the Samsung default app for SMS is missing after putting the device in device owner mode. Is there a possibilty to recover this app. Is it blocked? It can't be installed from Google Play. 
 It's almost the same with Samsung Gallery. After enrolling the device we can't open pictures and need to download Samsung Gallery from Google Play. Normally this app is preinstalled as far as I can remember.

Jasmin · Answer

Hi Jelle 
 It is very hard to believe but if you have a new Samsung phone then you need to download the message and gallery application from the Galaxy application store. 
 Message and Gallery application never pre-installed from Samsung side as far as I am aware because after purchasing my own Samsung device, I needed to install both of these applications from the Galaxy application store, unfortunately.

Jasmin · Answer

Hi Jelle 
 Sorry for the confusion here. The messaging application provided by Samsung is getting disabled by default if system apps are not enabled maybe because it is not a base message application provided by Google on the Android platform and the applications which are documented here , are recommended by Google to be available on the devices which are enrolled under Android Enterprise. Samsung's application provided by them on their smartphones is developed by them, that might be the reason behind its blocking. I'll contact my support team to get the review from their side. 
 You can use the default Google Messages Application as default SMS option for your users. You may need to install on the phone. Please refer this link to the application. If you still want the Samsung message application to be enabled, I'd request you to open a support case as this needs detailed investigation on why Samsung's application got disabled.