Secure E-Mail Auto-Complete

Hi hellm00d 

Could you please confirm the version of the Sophos Mobile control version you are using? I will be replicating the issue at my end as well and let you know the output. However, could you confirm if you are facing this to any specific device? 

Hello Shweta,

Sophos Mobile is on Version: 9.0.2 (rev 16500)

Mobile Control App is on Version: 9.0.3446

Secure E-Mail App is on Version: 6.11.1

i'm facing this issue on Galaxy S9 and Galaxy S10 with Android 9 - Device-Owner and Profile-Owner mode.

Regards

Hello Shweta,

Sophos Mobile is on Version: 9.0.2 (rev 16500)

Mobile Control App is on Version: 9.0.3446

Secure E-Mail App is on Version: 6.11.1

i'm facing this issue on Galaxy S9 and Galaxy S10 with Android 9 - Device-Owner and Profile-Owner mode.

Regards

Hi hellm00d 

I have tried to reproduce this issue on my device, but unfortunately, it is not reproducible. I would request you to create a support case to get this investigated for you. 

Hello Shweta,

i've opened a support case [#9215528].

It figured out that the issue occurs at v. 6.11.1 of Sophos Secure E-Mail. Users running v. 6.9.1 doesn't have this problem.

Hi hellm00d 

Thank you for providing the case details and for the troubleshooting done at your end to narrow down the version having the issue. I will be keeping an eye on the case created and let you know if anything is required from your end. 

Still no feedback from support...even though i enquired again.

The app is not longer usable for my company.

Hi hellm00d 

Apologies for the inconvenience. I have reached out to engineer who is handling your case and he will be calling you or updating you via email next course of troubleshooting.