This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Android Enterprise - Play Store issue [DF-DFERH-01]

Hello,

since a few days i got following issue using Google Play on Android Enterprise (Device Owner).

Apps on the first page "Enterprise" are showed correctly but when i try to switch to another page e.g. "Business", play store shows "Error [DF-DFERH-01]".

This happens not to all devices, but on most of them. Every app from the other pages can be found and installed when searching in play store for them.

Of course i've tried to ask uncle google but those solutions didn't work for my problem. I've wiped the Cache of Google Play and Google Play Services, uninstalled all of the updates and tried to auth again via Control-App.

Is there a maximum amount of devices i can use with one Managed-Google-Play-Account? (currently ~200).

Does anyone else have the same issue or a solution for it?

This thread was automatically locked due to age.

Parents

0 Shweta over 5 years ago

Hi hellm00d

Could you please confirm on which devices you are facing the issue? Could you please confirm if you are using the latest version of the SMC client for Android?

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel
0 hellm00d over 5 years ago in reply to Shweta

Current device is a Galaxy S9 - SM-G960F with Android 9.

It has the latest version of Control-App installed (9.0.3446)

Google Play-Store Version: 16.1.23

Google Play-Services Version: 18.3.85
Cancel
Vote Up 0 Vote Down

Cancel
0 Shweta over 5 years ago in reply to hellm00d

Hi hellm00d

Thank you for confirming. This would require in-depth investigation along with certain logs. Request you to please create a support case along with these logs attached. Kindly PM me the case details.

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel
0 SFIA_IT over 5 years ago in reply to Shweta

We've got the same problem here. Been with tech support for a large number of days now.

My personal thought, based on our issues (which is basically the same as yours?) is if the resetting of the Google App on your handsets don't work, I think I've found that an App in hour Google Play/Work approved list has now been removed from Google Play. But when I look at the list of apps in Sophos Central, it's listing 1 app with "unavailable". So now I have the problem that Sophos Central is showing it, yet I can't removed it from the approved list! So this could be a backend problem with Google?
Cancel
Vote Up 0 Vote Down

Cancel
0 Jo Wilson over 5 years ago in reply to Shweta

Hi,

We are also having this problem, using Samsung A20e. Work profile shows this error when opening the Play store, but you are still able to search published apps.

Thanks,
Cancel
Vote Up 0 Vote Down

Cancel
0 Yashraj S over 5 years ago in reply to SFIA_IT

Hi SFIA_IT

Can you please PM me the support ticket number so that I can look into it for you?

Thanks,

Yashraj Singha
Manager | Global Community Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question, please use the "Verify Answer" button.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 Yashraj S over 5 years ago in reply to SFIA_IT

Hi SFIA_IT

Can you please PM me the support ticket number so that I can look into it for you?

Thanks,

Yashraj Singha
Manager | Global Community Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question, please use the "Verify Answer" button.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel

Children

0 SFIA_IT over 5 years ago in reply to Yashraj S

Hi,

Our ticket number is [#9025426], though the outcome seems to be "it's google, nothing we can do about it" (I'm paraphrasing, my latest responses don't actually say this word for word).
Cancel
Vote Up 0 Vote Down

Cancel