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Sophos Mobile Security error

Hello to the community!
I have the same error as addressed here: https://community.sophos.com/products/mobile/f/sophos-mobile-security-for-android/99029/error-messages/359972
but seems like no manageable solutions offered, but to wait for update, which doesn't fix my issue.

So...

when using apps like browsers or social media an annoying error message keeps popping up every 3 minutes: "Sophos Mobile Security stopped responding..."
No Sophos Mobile setting tweaks seem to fix this.

Phone: Doogee X5max

Android 6.0
Latest Sophos Mobile Security version installed from Google Play Store 5 days ago (currently deleted as its impossible to use the phone due to frequent error messages, but i want it back as it is the most lightweight and efficient free product of the kind to my opinion).

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0 Yashraj S over 5 years ago

Hi Serge Goncharov

I have contacted the concerned team regarding this and thank you for the post you have referenced. Would it possible for you to open a support case (with a valid license number)?

Thanks,

Yashraj Singha
Manager | Global Community Support
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0 Serge Goncharov over 5 years ago in reply to Yashraj S

Hello Yashraj!
Appreciate your help.
Im not sure about a valid license number. I used a free Mobile Security version from Google Play Store.
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0 Yashraj S over 5 years ago in reply to Serge Goncharov
Hi Serge Goncharov

Thank you for your patience on this. Can you please help me with the logs from the device?

Please follow these steps:

Sophos Mobile Security for Android

Open Sophos Mobile Security

Press the Menu button

Scroll down and tap on Settings

Scroll down and tap on Send trace

Select the app of your choice to share the log file

You can send the log to one of your email addresses and then share those logs with via a PM.
Thanks,

Yashraj Singha
Manager | Global Community Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question, please use the "Verify Answer" button.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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Reply

0 Yashraj S over 5 years ago in reply to Serge Goncharov
Hi Serge Goncharov

Thank you for your patience on this. Can you please help me with the logs from the device?

Please follow these steps:

Sophos Mobile Security for Android

Open Sophos Mobile Security

Press the Menu button

Scroll down and tap on Settings

Scroll down and tap on Send trace

Select the app of your choice to share the log file

You can send the log to one of your email addresses and then share those logs with via a PM.
Thanks,

Yashraj Singha
Manager | Global Community Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question, please use the "Verify Answer" button.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

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