No Exchange iOS sync after upgrade to Sophos Mobile 9.0.2

Had a customer report this last night as well; I think support has asked them to disable httpv2 in mobile control (apparently a new feature or something broke with it)...

Doesn't work.... nevermind.

Take a snapshot or whatever backup you want to first (as this is totally unproven as a fix yet, I do not accept any responsibility for things going awry)… and:

Using Chrome

Logged in as SuperAdmin

Use the Chrome Console , Press F12

Click on Console

Punch in that command:   add --disable-http2

Dunno if a reboot is needed or not after (wouldn't hurt probably).  Again, try at YOUR OWN RISK.

Well found that does not work... so ignore the above.

Hi,

no, you are right. http2 is the problem.

I had a remote session with sophos technican.

But you have to change it two times from true to false in the "smc-config" file on the MDM Server 

and restart the service. Change in browser developer tools is not working.

But there is another problem with the header.

After change no password question popup on the clients.

They have to type their password in account settings.

I wait for a hotfix and let the config without eas proxy on my devices.

Gero

Yep, official answer:

To disable HTTP/2, perform the following steps:

• Go to the Server where Sophos Mobile is installed
• Stop the Sophos Mobile service
• Go to the folder %MDM_HOME%\wildfly\standalone\configuration\
• Create a backup of the existing "smc-config.xml" in a different location
• Edit the "smc-config.xml"
• Search for enable-http2="true" and change the value from "true" to "false"
• Repeat the search as two entries have to be changed
• Save the file
• Start the Sophos Mobile service

Yep, official answer:

To disable HTTP/2, perform the following steps:

• Go to the Server where Sophos Mobile is installed
• Stop the Sophos Mobile service
• Go to the folder %MDM_HOME%\wildfly\standalone\configuration\
• Create a backup of the existing "smc-config.xml" in a different location
• Edit the "smc-config.xml"
• Search for enable-http2="true" and change the value from "true" to "false"
• Repeat the search as two entries have to be changed
• Save the file
• Start the Sophos Mobile service

Hi Everyone,

Thanks BrucekConvergent for initially sharing these instructions.

Here's the KBA that was created:

• Sophos Mobile 9.0 - After updating the server to version 9.0.2 iOS devices cannot synchronize email anymore

Please inform me (via this thread or PM) if the instructions outlined are able to resolve your issue. I will provide more updates regarding this issue, as more information becomes available.

Regards,

Sounds like this mandatory version 9 upgrade is too unstable to rely on.

Is everyone having the same issues? Or is it only causing issues to a certain configuration?

When will a stable version be released?

Hi,

same issue here:

Exchnage 2016, iOS Devices - not working any more. Had to roll back using a snapshot - but very bad that there was no hint within the marketing E-Mail yesterday.

Is working.