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Samsung Galaxy Tab A6 Blocked

AlexisT over 5 years ago

Hello,

Any solutions to unblocked galaxy tab after configuring MDM ?

Context : 2 sorts of Android equipments (Galaxy Tab A6 and no name)

I do an app group with block application and a profil of restriction.

No problem with no name equipment.

However on galaxy tab, after application profil no problem.

But if you reboot the tab, process com.android.phone crash and you have no mobile data.

Wifi on but you cant configure, no bluetooth, the tab is BRICKED !! Impossible to go back with no data...

PS : com.android.phone is in group app blocked but i repeat no problem with no name.

Any suggestions tu unblocked 5 tabs ?

Thanks a lot

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0 Malte Borcherding over 5 years ago

Hi!

Are you able to access the App Sophos Mobile Control?

When you push the options on the top-right corner and click "about" you can unmanage the phone (if you didn't disable it).

This should also delete the Application Protection which blocks your services.

Unblocking them remote is not possible in your case.

Greetings,

Malte
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0 AlexisT over 5 years ago in reply to Malte Borcherding

Hi Malte,

Already test this feature is blocked also...
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0 Malte Borcherding over 5 years ago in reply to AlexisT

Hi Alexis,

It's also possible to discheck the App as Deviceadministrator under in the Systemsettings of the phone.

Did you try that/is that even possible in your Configuration?
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0 AlexisT over 5 years ago in reply to Malte Borcherding

Settings menu is blocked.
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0 Malte Borcherding over 5 years ago in reply to AlexisT

I Guess the only option you have left is resetting the phone to factory defaults through the Boot Options (pushing Volume down, Hombutton and Power Button).

But all your data will be lost.
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0 AlexisT over 5 years ago in reply to Malte Borcherding

Already test...

But isnt possible with Sophos Mobile installed ?

I have a message : mdm block download block 1 or somethings like this.

May be : mdm does not allow factory reset
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