active in background

Question

Sophos repeatedly asks to remain active in background on Oneplus 6t with PIe. How i can resolve?

Yashraj S · Answer

Hi Mass8, 
 I was able to replicate this issue on my Android device(Moto G5, Android 8.1.0). All I did was to enable the battery optimization for Sophos apps. Here are a few screenshots which I managed to gather: 
 
 This happens as the battery optimization of Android kills the Sophos applications because of which, Sophos will not be able to make sure that the device is protected at all times. So it might take a little bit of hit on the battery, but I recommend that you disable battery optimization for Sophos applications. 
 To make sure you don't get such warnings, please follow these steps: (Steps might vary depending on the OS) 
 1. Go to Settings>Apps & notifications. 
 2. Select "Sophos Mobile Control">Battery>Battery optimization. 
 3. Set it to not optimized. 
 4. Repeat the above steps for "Sophos Mobile Security" application. Sync your device once.

Yashraj S · Answer

Hi Mass8 and JerzyT 
 Since both of you are using Oneplus devices, this seems to be happening only with the Oneplus device lineup. 
 I would request you to open a support ticket with us as this requires further investigation.