active in background

Hi Mass8, 

I was able to replicate this issue on my Android device(Moto G5, Android 8.1.0). All I did was to enable the battery optimization for Sophos apps. Here are a few screenshots which I managed to gather: 

This happens as the battery optimization of Android kills the Sophos applications because of which, Sophos will not be able to make sure that the device is protected at all times. So it might take a little bit of hit on the battery, but I recommend that you disable battery optimization for Sophos applications. 

To make sure you don't get such warnings, please follow these steps: (Steps might vary depending on the OS) 

1. Go to Settings>Apps & notifications. 

2. Select "Sophos Mobile Control">Battery>Battery optimization. 

3. Set it to not optimized. 

4. Repeat the above steps for "Sophos Mobile Security" application. Sync your device once. 

you would think that this will stop the prompt :)

Yes until I restart the phone

same here.

same here.