Sophos Mobile Security web filtering with Google Family Link cannot be enabled on a child's device

Question

On two devices, a Galaxy S4 running Lineage OS 14.1 and Galaxy S5 running standard android 6.01, when you install Sophos Mobile security alongside Google's Family Link for children's devices, you are unable to enable the web filtering. 
 When clicking the enable slider, it immediately returns to the off position, it doesn't prompt to enable the sophos accessibility service, nor does it bring you to the accessibility settings. 
 If you manually enable the sophos accessibility service, you are still unable to turn on the filtering service. 
 
 Has anyone else had this experience, and/or been able to turn on the filtering? 
 
 With thanks, Liam

Yashraj S · Answer

Hi Quantumdot 
 Sophos Mobile Control is an EMM solution to manage mobile devices. Google has its own version (with fewer features) for personal use- FamilyLink. 
 2 Mobile management softwares, when running together, will create issues. So this is not a bug in the product, but rather a conflict between those 2 applications. Sophos Mobile Control is not designed to be used alongside with another mobile device management solution. My recommendation is to uninstall FamilyLink and use Sophos Mobile Control solely as it has more features and can do the things FamilyLink can do.

Yashraj S · Answer

Hi liam burke 
 As I said earlier, these are 2 different products which have different use cases so there won't be any feature parity. You can block applications from starting up. 
 If you wish to see the other features implemented in Sophos Mobile, please submit a feature request .