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‘Monitor Storage' feature is no longer working

I enabled the ‘Monitor Storage' feature but when i download some test virus files (apk) from AMTSO.org to check the feature...but surprisingly the ‘Monitor Storage' feature doesn't detect automatically those test virus files (stored in my device's Internal Memory) when download is finished...but when i manually scanned my device then SOPHOS MOBILE SECURITY detect those test files...so my question is to why the ‘Monitor Storage' feature doesn't detect automatically those test virus files...???

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0 Yashraj S over 5 years ago

Hi Uttaran,

I tested out this scenario on my test Android device and found that Sophos is alerting when downloading the file and in order to download the file, we need to click on the "Allow" button. Please check this screenshot:

Upon allowing the download, Sophos Live protection's monitor storage comes in to play and detects the file as Andr/Generic-S. Please check out this screenshot:

This is how I have configured my AV policy:

Can you confirm the device is assigned the AV policy and is synchronized to the SMC server?

Thanks,

Yashraj Singha
Manager | Global Community Support
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0 Yashraj S over 5 years ago

Hi Uttaran,

I tested out this scenario on my test Android device and found that Sophos is alerting when downloading the file and in order to download the file, we need to click on the "Allow" button. Please check this screenshot:

Upon allowing the download, Sophos Live protection's monitor storage comes in to play and detects the file as Andr/Generic-S. Please check out this screenshot:

This is how I have configured my AV policy:

Can you confirm the device is assigned the AV policy and is synchronized to the SMC server?

Thanks,

Yashraj Singha
Manager | Global Community Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question, please use the "Verify Answer" button.

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0 Uttaran Bhattacharjee over 5 years ago in reply to Yashraj S

But if we downloaded the same file via chrome browser then Sophos Mobile Security doesn't detect tge file automatically???
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0 Yashraj S over 5 years ago in reply to Uttaran Bhattacharjee

Hi Uttaran,

The above test was performed using Chrome.

Thanks,

Yashraj Singha
Manager | Global Community Support
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0 Uttaran Bhattacharjee over 5 years ago in reply to Yashraj S

Oh sorry it's typing mistake... actually i meant to say that if we tried to download the same file via UC browser then Sophos Mobile Security doesn't detect the file immediately after download complets...(only detects when manual scan or scheduled scan is run)
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0 Yashraj S over 5 years ago in reply to Uttaran Bhattacharjee

Hi Uttaran,

That is expected behavior as UC browser does not fall under the list of supported browsers. The list can be found here.

Thanks,

Yashraj Singha
Manager | Global Community Support
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0 Uttaran Bhattacharjee over 5 years ago in reply to Yashraj S

But sometimes if i download the same virus apk file again & again using Chrome then Sophos Mobile Security doesn't detects the virus apk file unless i perform a manual scan...why??? Is it a technical bug?
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0 Yashraj S over 5 years ago in reply to Uttaran Bhattacharjee

Hi Uttaran Bhattacharjee

Under the settings of Sophos Mobile Security application, can you confirm that "Scan Storage" and "Monitor Storage" options are checked? Try rebooting the device and check if you are able to reproduce this issue. If you are still facing this issue, I would request you to raise a support case for further investigation.

Thanks,

Yashraj Singha
Manager | Global Community Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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