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Sophos Mobile 8.5 portal not responding and Java process high CPU usage

Mantas L

Hi everybody,

My Sophos Mobile Customers have problem, when try to access SSP or Admin portal. When I started digging in to this problem, I saw high CPU usage (more than 65% of CPU) on Java process in Sophos Mobile server. When I restart Sophos Mobile Service everything works good, and Java process uses only 5-10 % of CPU. How I can troubleshoot this issue? TThis Issue started after Sophos Mobile Server upgrade from 8.1 to 8.5



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    Hello,

    how much CPU and RAM has your server? 

    We had only one vCPU in our SMC- VM, which causes performance issues.

    After upgrading from one to two vCPUs, the performance issue was gone. 

    Additionally we had issues with our mcafee virus scan engine. The "on access scanner" scanned the java processes resulting in high cpu usage too. 

     

    Best regards

     

    Bepo

  • 0 in reply to Bepo92

    Our SMC - VM, has 8 vCPU and 16 GB of RAM.

    Antivirus did not help to solve this problem.

    This issue first I had after updating SMC from 8.1 to 8.5.

    The Java utilization of CPU decrease after restarting Sophos Mobile Service.

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