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Loss & Theft on Galaxy Tab S3 with wifi only

Martin Nielsen

Hello.

I just installed Sophos Mobile Sequrity on my Galaxy Tab S3. Does anyone know if Loss & Theft will work at all as it seems to be based on text (sms) messages and my tablet is a wifi only model. I wonder because the Loss & Theft function is available in the Sophos app. Is there a way to receive the text message on the tablet?

Thanks in advance.

Kind regards,

Martin



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  • +1

    Hi Martin, 

    Loss & Theft in SMSec works only on tablets which can send and receive SMS via a GSM network. In addition, it, of course, works only if the user has defined at least one phone number to send the "locate command" plus a password for Loss & Theft. 

    Once a tablet is enrolled into Sophos Mobile it can be located by a Sophos Mobile administrator or the user themselves by using the Self Service Portal. In this case, the tablet does not need a GSM unit.

    An additional info: You may check the location of your device from Google Page: https://myaccount.google.com/find-your-phone

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

Reply
  • +1

    Hi Martin, 

    Loss & Theft in SMSec works only on tablets which can send and receive SMS via a GSM network. In addition, it, of course, works only if the user has defined at least one phone number to send the "locate command" plus a password for Loss & Theft. 

    Once a tablet is enrolled into Sophos Mobile it can be located by a Sophos Mobile administrator or the user themselves by using the Self Service Portal. In this case, the tablet does not need a GSM unit.

    An additional info: You may check the location of your device from Google Page: https://myaccount.google.com/find-your-phone

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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