API Sync Failure

Connectwise Automate Version and Patch Level: 2019.11 v19.0.307

Sophos Central Plug-in Version Number (From Plugin Manager): v1.0.0.85

Steps to reproduce the problem: After entering the API credentials, the API Status is connected, but the initial sync fails. Any additional sync also fails. The only error displayed is "Error on last sync". I initially used my existing API credentials for the plugin. To be sure that wasn't an issue, I disconnected and entered new API credentials I made exclusively for Automate. I received the same error. I also tested directly from the labtech server and received the same error.

Screenshots:

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0 SteveWeber over 4 years ago

Hi Brian,

If using a self-hosted Automate Server, can you verify that you don't have anything being blocked or filtered going to Sophos Central Domains? SSL Inspection could potentially cause a sync issue. If that turns out not to be the case, we can set up some time to troubleshoot.

Can you also grab the logs for us?

The logs are located @
Server:
%windir%\Temp\ConnectWise Automate Plugins\SophosCentral
Control Center:
%temp%\ConnectWise Automate Plugins\SophosCentral

Thanks,

Steve
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0 BrianLusby over 4 years ago in reply to SteveWeber

I turned off Web Filtering on our firewall and on the local Sophos AV, no change. I'll send you the logs via email, it contains our Tenant's info.
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+1 SteveWeber over 4 years ago in reply to BrianLusby

Thank you for your time the other day Brian. We're looking into the sync errors and will address those in a future release.
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+1 SteveWeber over 4 years ago in reply to BrianLusby

Thank you for your time the other day Brian. We're looking into the sync errors and will address those in a future release.
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