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API Sync Failure

BrianLusby

Connectwise Automate Version and Patch Level: 2019.11 v19.0.307

Sophos Central Plug-in Version Number (From Plugin Manager): v1.0.0.85

Steps to reproduce the problem: After entering the API credentials, the API Status is connected, but the initial sync fails. Any additional sync also fails. The only error displayed is "Error on last sync". I initially used my existing API credentials for the plugin. To be sure that wasn't an issue, I disconnected and entered new API credentials I made exclusively for Automate. I received the same error. I also tested directly from the labtech server and received the same error.

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    Hi Brian,

    If using a self-hosted Automate Server, can you verify that you don't have anything being blocked or filtered going to Sophos Central Domains? SSL Inspection could potentially cause a sync issue. If that turns out not to be the case, we can set up some time to troubleshoot.

    Can you also grab the logs for us?

    The logs are located @
    Server:
    %windir%\Temp\ConnectWise Automate Plugins\SophosCentral
    Control Center:
    %temp%\ConnectWise Automate Plugins\SophosCentral

     

    Thanks,

    Steve

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  • 0

    Hi Brian,

    If using a self-hosted Automate Server, can you verify that you don't have anything being blocked or filtered going to Sophos Central Domains? SSL Inspection could potentially cause a sync issue. If that turns out not to be the case, we can set up some time to troubleshoot.

    Can you also grab the logs for us?

    The logs are located @
    Server:
    %windir%\Temp\ConnectWise Automate Plugins\SophosCentral
    Control Center:
    %temp%\ConnectWise Automate Plugins\SophosCentral

     

    Thanks,

    Steve

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