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Please post your feedback, questions and any bugs found here.

This forum will be monitored for the duration of the Kaseya VSA Early Access Program.

Please Included the following information when posting a potential bug.

Required

  • Sophos Central Plug-in Version Name and Number (Found in the License manager section of Kaseya VSA):
  • Steps to reproduce the problem
  • Screenshots

 

Thanks and Happy Testing!!

- Sophos Central Product Team




[locked by: SupportFlo at 8:15 PM (GMT -7) on 30 Sep 2020]
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  • Hi Pieter, typically the updates and new release information is available from the Overview tab of the plugin.  Understanding this may be an issue accessing for you, we'll think about some alternate locations to post this information.  We'll be looking to have this available in the Kaseya Automation exchange marketplace once the Beta wraps up.  Ideally, that would be the best location for this type of information going forward.  Barring that, here is a summary of changes made so far.

    • V 1.1 Supported IE11 and Microsoft Edge as well as handled some cross site scripting issues with minor versions of Chrome and Firefox causing blank screens
    • V 1.2 Enhanced support for logging and issues found within the .CSV file upload process, 
    • V 1.3 Enhanced the upload process by separating locations for Mac and Windows .CSV file uploads.  It also allowed for more install options such as the option to remove competitive products.
  • we get the following error while installing. after the error we tried to uninstall and reinstall. this also leads to the error in the screenshot

    • Failed to register Sophos Security Solutions for tenant default. Registration Server response: InternalServerError.
  • Hi, I believe this is an issue with the latest 1.4 license file.  Could you confirm the date stamp on the file you downloaded?  If my assumption is correct, we will have a fix on the server side for this tomorrow and the plugin should then register with that file.

  • the download link in the VSA module is a different one than the one here in the forum. the one from the forum cannot be uploaded