With the latest Sophos Central release, we have updated a number of user experience issues related to our PSA integrations within Central Partner.
See below for release details:
Connectwise Manage:
- Improved experience to handle API credential changes
- Changing an API credential will no longer reset the PSA sync requiring the integration to be reconfigured
- Product naming improvements
- We are no longer using cryptic internal names for our product catalogue.
- [UPDATE] We have received some reports that some new product names exceed a 31 character limit in Quickbooks, which is causing issue with billing
- Our teams have been made aware and are working on a fix
- In the interim, manually changing the Product code within Connectwise Manage to be below 31 characters will allow the bill to be generated
- Our teams have been made aware and are working on a fix
- [UPDATE] We have received some reports that some new product names exceed a 31 character limit in Quickbooks, which is causing issue with billing
- We are no longer using cryptic internal names for our product catalogue.
Datto Autotask:
- Fixed issue where daily usage was causing proration line items in the invoice
- [UPDATE] This fix was rolled back due to issues with the integration in the production environment. We are working on a fix for scale and will announce again when it is released.