Change outbound email in Cpanel

Hello Josepalad,

Done creating report/case.
Case number - 06848194

Thank you.

Hello,

Thanks for sharing the caseID with us. We shall take note of this and track progress on our end.

Cheers,

Reynaldo Galgao You will need to provide the information that the engineer is asking for within the case you have created. Currently there is nothing in there that we can start investigation on.
I would recommend providing the engineer what he requested and also what I advised via private message. Thanks!

Hello Josepalad,

Already reply to the email. Thanks.

 Reynaldo Galgao Thank you for your reply. I will let the assigned engineer to continue with you through the case. It seems that the issue is about outbound but your example screenshots were for inbound. And the entries in our backend logs show that you were sending internal emails (not inbound or outbound) to Sophos Email. So this case needs more background information than can be discussed in public. I will monitor the case though to see what information I can contribute to help diagnose the issue. Thanks!