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Sophos Optix

Hi Community

Good morning.

I am Sophos Optix Admin. However. I can't activate the integration with Jira or any other ticketing tool. I do click on the Jira integration and nothing happened. I mean. I do click on the "enable" and no popup messages, nothing at all.

I have followed the instructions provided by Sophos in the documentation. However. It does not work for me.

Sophos support just sent me the steps that I already know and they are in the Doc portal. However. It is not working for me.

I am administrator of the Sophos Optix tool and it looks like I don't have permission to enable the Jira integration.

What can I do. Could you help please?



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