I am Sophos Optix Admin. However. I can't activate the integration with Jira or any other ticketing tool. I do click on the Jira integration and nothing happened. I mean. I do click on the "enable" and no popup messages, nothing at all.
I have followed the instructions provided by Sophos in the documentation. However. It does not work for me.
Sophos support just sent me the steps that I already know and they are in the Doc portal. However. It is not working for me.
I am administrator of the Sophos Optix tool and it looks like I don't have permission to enable the Jira integration.
What can I do. Could you help please?