When modifying one of our custom roles in Sophos Central for our IT Helpdesk staff, we wanted to allow one of them to do a directory sync from within "Directory Service" under the the e-mail protection settings.
When I grant the custom role "Full" access for "Email Gateway", they do not get the "Sync" button when they access the Directory service listed.
Right now, the custom group for our IT Helpdesk staff have Helpdesk permissions to our Endpoint Protection, and nothing else except for "Email gateway".
They had "Read Only" permissions to it originally, but when I increase the level of access, nothing seems to change when they browse to it.
What might I be missing?
