Central Shows firewall in firewalls, but not in licensing

Question

Within Sophos Central, i can see my firewall in "Firewall Management - Firewalls," however it does not show under licensing, and trying to claim it when in the licensing interface, it says that I've already claimed the firewall.

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[edited by: Gladys at 9:24 AM (GMT -8) on 18 Jan 2024]

LuCar Toni · Accepted Answer

Essentially: Firewall Management is different from Firewall Licensing. The firewall is currently claimed (after migration from MySophos to Central) to the Central Account, you see in the Firewall. Check Firewall - Licensing. You will see an Email + Account name. This data is from a Central Account. Try to check, if you know the account, which is used and try to get access to this Email Address. Try to login/sign in to this Central Account - Then you can transfer the Firewall to your destination account. 
 If that fails, you can create a customer care case to figure this out.

Central Shows firewall in firewalls, but not in licensing

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