Discrepancy in licensing usage x devices x users protected


We have a Client that has 1400 licenses for Intercept X Advanced, and is using 1284.

What is not making sense is this:

We have 1442 active devices, not counting Servers.
How can this be? I tried to make sense of this, but I wasn't able to understand how this licensing would work. I know for a fact that the license is counted by user, not by device. But we have on our Teamviewer 1584 devices registered, and we have triple checked and the number of devices is actually that.

Am I missing something here? The licensing count is kinda weird, and I'd like to understand it better and in turn keep our client satisfied.

Also, is there a way to check how many protected users are logged currently? The report generated by the central is kinda useless.

Updated the tags
[edited by: Gladys at 8:03 AM (GMT -8) on 20 Nov 2023]
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