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Slow Partner Central Login (5 to 15 min)

Hi All,

We are experiencing an issue where we are unable to get into the Partner Portal - Managed Sophos Central in a timely manner.

It stalls in bringing up the 2FA page and it can be anywhere from 2 to 15 min with the longer times timing out and the 2FA failing.

It's with all of our central logins, and from any computer, and any browser (and before you say it "Yes, i've cleared the browser cache")

Sophos has finally stated after 4 weeks with multiple calls, team members, and remote sessions, that the issue is on their side and referred me to the following link.

Advisory: Some partners may experience slower than usual logging into the Sophos Central Partner Dashboard

The workaround in my eye's is to just put up with it and persist.

Is anyone else suffering the same issue?

Does anyone else have a better workaround? e.g. Can we get the 2FA turned off temporarily to see if its the issue and leave it off until its fixed?

Really Desperate



Edited tags
[edited by: Gladys at 7:33 AM (GMT -7) on 27 Jun 2023]