Web Control - Sophos Central

We have a Base Policy for Web Control, that every user picks up.

In the Website Management, we have websites like DropBox added and tagged to block in the policy.

I have tried numerous links and websites including DropBox, and it blocks as expected, we had a user say they could access and now they can't.

I wanted to find out why they would have been able to and now they can't, as they are in the Base Policy?

How is this possible? 

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[edited by: Gladys at 5:56 AM (GMT -8) on 19 Dec 2022]
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