COMPUTER NOT SHOWING IN SOPHOS CENTRAL WEBSITE

Dears ,

I make a  list of computer that showing in Sophos central website and compare it with computer in ad manager and I found a list of computers that not showing in Sophos central.

when I checked those computer I saw that Sophos endpoint are installed and updated.

so the question is how can I make those computer showing in Sophos website ? 

I can't delete the Sophos endpoint cause I don't have the admin password, and I cant login to the computers using the safe mode cause they are in a different region.

any suggestion to solve this issue? 



Edited TAGs
[edited by: Gladys at 7:37 AM (GMT -8) on 1 Dec 2022]